How do I know if I can join?
If you’re not sure, the best thing to do is register anyway. If you are not the right fit for the service, we’ll let you know. The main things that make you eligible to register are: You made an eligible donation in the past 4 years (in your personal name, not your company or trust) and you (personally) have an IRD number and taxable income.
Why does Supergenerous need my IRD number?
The reason we collect this information is to comply with IRD requirements. Without it, we can’t provide the Supergenerous service.
Why do you need my ID details?
As a tax agent we are legally required by the IRD to verify your identity before we submit your claim. Without it we can't provide the Supergenerous service. For Supergenerous your data security is our priority.
A charitable organisation I give to isn't partnered with you. Can you still claim my donation rebate?
We certainly can! We get in touch with any charity, school or religious organisation you have donated to. If they are unable to provide donation receipts for some reason, we will let you know.
Do I have to regift my rebate?
No, you can choose to keep it! We understand that some people need this money. But it is worth mentioning that if you do decide to donate your rebate, it can have a bigger impact than you may think. For example, if you donated $100 and we help you upcycle your rebate each year, it creates a positive snowball effect that can increase your $100 up to $144 without doing anything at all. Donating your rebate is the best way to make your generosity go a little further.
What are eligible donations?
In a nutshell, an eligible donation is a donation over $5 made to an approved donee organisation within the last 4 tax years. Currently that means April 2017-March 2021. To be able to claim, the donation cannot be anonymous, in someone else’s name or cash given through street appeals.
We will determine what is eligible, so you don’t have to worry about doing your research. The best thing to do is to list the organisations you remember even if you are not sure. If you have ever used platforms like Everyday Hero or Givealittle, don’t forget to add them.
What is an Approved Donee Organisation?
An Approved Donee Organisation is a registered charity, religious organisation or school which is approved by the IRD. This means that donations made to these organisations are eligible for a rebate! If you are signing up and are unsure if an organisation is an approved donee or not - don’t worry. We take care of this analysis for you. Just add all the organisations you support and we will take it from there.
How much does it cost to use Supergenerous?
It’s free to sign up! The only fee we take is 15% + GST on any rebate we are able to claim. If we don’t claim any rebates, then no fee is deducted. We are a social enterprise and this small fee allows us to keep operating and continue to help people make their donations go further.
What does Supergenerous do to deserve the fee?
We gather your receipts from all the organisations you have donated to for the last four years, digitise any that may be paper-based, lodge them all with the IRD, track their progress and then offer you the option to regift your donation rebates. Not only that, but we repeat the service for you every year, so you never have to worry about it again.
What kind of Information does Supergenerous need?
Firstly, you don’t need to dig up your receipts. We will reach out to the organisations you donated to and do that for you. All we need is the information requested at signup. This includes your contact details, the organisations you donated to and what you intend to do with the rebate. We also ask for information that helps us verify your identity.
The great thing is that once you do this process once, you won’t have to do it for a VERY long time.
How long does it take?
From signup, it can take a few weeks or longer. The two things that take the longest time tend to be: Getting donation information from all the organisations you support. This can take days or weeks depending on the type of organisation and the systems they use. The IRD’s process can take up to 12 weeks. We’ve found that if you are an employee, the process is faster than if you do your own taxes. Because of these things, we are not able to put in urgent requests and we have to be understanding of all the organisations we work with to provide our service.
What if I ask Supergenerous to claim a donation tax rebate I claimed before?
There is a two-step verification that takes place to make sure there is no ‘double-dipping’. Firstly, we have checks in place to make sure we do not repeat a claim. Secondly, the IRD is very careful about this too. They do further checks before verifying payments.
What happens if I already claimed some of my donation tax rebates but not all?
Sometimes you may forget. That is what we are here for. You provide the names of the organisations you donated to and we only claim the ones that haven’t been claimed.
When should I expect to receive a payment?
We make payments every week on a Wednesday (unless this falls on a public holiday, in which case we'll send payments out the following week), as long as we have the full expected rebate in the Supergenerous bank account and all the banking details we require. We always keep you updated, so keep an eye on your email!
If you don’t receive payment within the expected timeframe, get in touch with us! We are always happy to look into it.